rh360 Frequently Asked
Questions

rh360 accepts any valid Philippine government-issued ID for KYC: PhilSys National ID, Philippine Passport, LTO Driver's License, UMID, SSS/GSIS ID, PRC ID, or Voter's ID. Your document must clearly show your full legal name and date of birth and must not be expired. KYC verification is typically completed within 24 hours of document submission.

On the rh360 login page, click "Forgot Password" and enter the mobile number or email address registered to your account. You will receive a one-time password reset link via SMS or email. Follow the link, create a new password, and log in. If you no longer have access to your registered contact details, reach out to rh360 support at [email protected].

No. rh360 strictly enforces a one-account-per-player policy in compliance with PAGCOR regulations. Creating duplicate accounts — even with different email addresses or phone numbers — is a violation of our Terms and Conditions. Duplicate accounts will be suspended, and any balances held across those accounts may be voided. If you have accidentally created two accounts, contact support immediately.

You can request permanent account closure by contacting rh360 support at [email protected]. Please include your registered name, mobile number, and reason for closure. If your reason is related to problem gambling, rh360 will process your request as a self-exclusion, reporting the exclusion to PAGCOR's national register where required. Any remaining balance will be refunded to your verified withdrawal method before closure.

To deposit via GCash on rh360, log in, go to the Cashier section, and select GCash as your deposit method. Enter the amount you wish to deposit (minimum ₱100), and you will be redirected to the GCash payment gateway. Authenticate with your GCash MPIN and confirm the transaction. GCash deposits are credited to your rh360 account instantly in most cases.

The minimum deposit on rh360 is ₱100 for e-wallet methods including GCash and PayMaya. For bank transfers via BPI, BDO, or Metrobank, the minimum deposit is ₱500. These minimums apply across all game categories including slots, live casino, and sports betting. There is no maximum deposit limit for standard accounts, though high-volume deposits may require additional verification.

rh360 processes GCash withdrawals within 1 to 3 business hours for verified accounts. Withdrawal requests submitted during peak hours (evenings and weekends) may take slightly longer. Your account must have completed full KYC verification before any withdrawal is processed. The minimum withdrawal amount via GCash is ₱200, and there are no fees charged by rh360 on standard GCash withdrawals.

For security and anti-fraud compliance, rh360 follows a return-to-source policy where possible: withdrawals are processed back to the same payment method used for the original deposit. If you need to use a different withdrawal method — for example, switching from PayMaya to a BDO bank account — contact rh360 support to initiate a manual review. Additional verification may be required.

rh360 does not charge its own deposit or withdrawal fees for standard transactions via GCash, PayMaya, BPI, BDO, and Metrobank. However, your bank or e-wallet provider may apply their own transaction charges. Please check with your payment provider directly. International wire transfers, if available, may carry third-party correspondent bank fees that rh360 is not responsible for.

rh360 offers a wide catalog of online slots from leading providers popular in the Philippines, including JILI slots, Fa Chai, and other Asia-focused game studios. You will find classic three-reel slots, modern video slots with bonus rounds, and jackpot slots with progressive prize pools in PHP. All slots on rh360 are certified for fair play and use a Random Number Generator (RNG) audited by third-party testing laboratories.

Yes. rh360's live casino section features real-time table games streamed from professional studio environments, including live baccarat, blackjack, roulette, and Dragon Tiger — all with live dealers. Many tables have Filipino-speaking hosts or English hosts familiar with the Philippine market. rh360 live casino is available 24/7 and is accessible on both desktop and mobile browsers.

Absolutely. rh360 is fully optimised for mobile play through a responsive web browser — no app download is required. Simply visit rh360.bet on your Android or iOS device, log in, and enjoy the full game library including slots, live casino, sports betting, and bingo. The mobile experience is designed specifically for Filipino players who prefer gaming on their smartphones.

RTP varies by individual slot title. Most slots available on rh360 carry an RTP between 94% and 97%, which is competitive within the Philippine online gaming market. You can check the RTP of any individual slot by clicking the "Game Info" or "Paytable" button within the game interface. rh360 only hosts games from providers whose RTP figures are independently certified.

Yes, rh360 covers a broad range of sports markets relevant to Filipino players, including the PBA (Philippine Basketball Association), NBA, UFC, boxing, and international football. Bet types include match winner, handicap, totals, and live in-play betting. PHP odds are displayed in decimal or Hong Kong format based on your preference. Check the Sports section after logging in for the current match schedule.

rh360 offers a welcome bonus for new Filipino players on their first qualifying deposit. To claim it, register a verified account and make your first deposit meeting the minimum qualifying amount. The bonus is credited automatically to your account. Bonus funds are subject to wagering requirements — you must wager the bonus amount a specified number of times before withdrawing. Full bonus terms are available on the Promotions page.

Wagering requirements (also called rollover or playthrough requirements) specify how many times you must bet your bonus funds before they convert to withdrawable cash. For example, a ₱1,000 bonus with a 20x wagering requirement means you must place ₱20,000 in total bets using bonus funds before withdrawing winnings. Different game types contribute differently to wagering — slots typically contribute 100%, while live casino games may contribute less. Always read the specific bonus terms on rh360.

Yes. All bonuses on rh360 carry an expiry period, typically 7 to 30 days from the date the bonus is credited to your account. If the wagering requirements are not completed within the expiry window, the bonus and any associated winnings will be forfeited. rh360 will send reminder notifications as the expiry date approaches. Check the specific terms of each promotion for its exact expiry period.

Yes. rh360 rewards consistent players through a tiered loyalty program. As you wager real money across eligible games — including slots, live casino, and sports betting — you accumulate loyalty points that unlock higher membership tiers. Higher tiers come with benefits like faster withdrawal processing, higher deposit bonuses, dedicated account managers, and exclusive promotions tailored for high-volume Filipino players. Visit the Promotions section after logging in for your current tier status.

Yes. rh360 operates under a license issued by PAGCOR (Philippine Amusement and Gaming Corporation), the government authority that regulates online gaming in the Philippines. Playing on a PAGCOR-licensed platform like rh360 is legal for qualifying Filipino adults. PAGCOR licensing means rh360 is subject to regular audits, player fund protections, and responsible gaming compliance requirements mandated by Philippine law.

The minimum age to register and play on rh360 is 21 years old. This is the legal age requirement for casino-style gambling in the Philippines under PAGCOR regulations. rh360 enforces this strictly through mandatory KYC identity verification. Any account found to belong to a player under 21 will be immediately suspended and reported to PAGCOR. We take underage gambling prevention very seriously.

rh360 takes responsible gaming seriously. To request self-exclusion, contact our support team at [email protected] with the subject line "Self-Exclusion Request." Include your registered name and mobile number. Your account will be suspended within one business hour. Self-exclusion periods range from 6 months to permanent. rh360 will also notify PAGCOR's national exclusion register where required. You can also activate a shorter cooling-off period through your account settings.

Yes. rh360 provides deposit limit controls that allow you to cap your daily, weekly, or monthly deposits. These limits are available in your account's Responsible Gaming settings. Reducing a deposit limit takes effect immediately. Increasing a limit requires a 24-hour cooling-off period before the higher limit is applied. This delay is intentional — it gives you time to reconsider before increasing your spending ceiling.