rh360 Privacy Policy

This Privacy Policy ("Policy") describes how rh360 ("rh360", "we", "us", "our") collects, processes, stores, shares, and protects the personal data of individuals ("you", "Player", "User") who access or use the rh360 online gaming platform at rh360.bet and all associated services, features, and communications.

By registering an account on rh360, making a deposit, participating in any game or promotion, or simply browsing the rh360 platform, you acknowledge that you have read, understood, and accepted the terms of this Privacy Policy. If you do not agree with how rh360 handles your personal data as described in this Policy, please discontinue use of the platform and contact us to arrange account closure and data removal where applicable.

This Policy applies to all personal data processed by rh360 in connection with your use of the platform, regardless of whether the data is collected online, by phone, by email, or through any other channel. It covers data collected both automatically (for example, through cookies and device identifiers) and data you provide directly when registering, depositing, or contacting support.

rh360 is a PAGCOR-regulated online gaming platform operating under a license issued by the Philippine Amusement and Gaming Corporation (PAGCOR), the national regulatory authority for gaming activities in the Philippines. rh360 is designed exclusively for the Philippine market and provides services to Filipino players across Metro Manila, Cebu, Davao, Quezon City, Makati, and other regions of the Philippines.

As a data controller under the Philippine Data Privacy Act of 2012, rh360 determines the purposes and means of processing your personal data. rh360 is registered with the National Privacy Commission (NPC) in accordance with its obligations under RA 10173. For any data-related inquiries, you may contact our Data Protection Officer at the details provided in Section 13 of this Policy.

rh360 collects personal data from you in several ways — directly from you during registration and account use, automatically through your interaction with the platform, and from third parties such as payment processors and identity verification providers. The categories of personal data we collect include:

rh360 does not knowingly collect sensitive personal information beyond what is required for KYC compliance, AML obligations, and responsible gaming enforcement. Where sensitive data such as government ID details is collected, it is handled with enhanced security controls and restricted access.

rh360 uses the personal data we collect for specific, legitimate purposes directly related to operating the rh360 platform for Filipino players. We do not use your data for purposes that are incompatible with those stated below:

• Account Management: Creating, verifying, and maintaining your rh360 player account, including processing your registration, verifying your identity through KYC, and managing your account settings and preferences.
• Service Delivery: Processing your deposits and withdrawals via GCash, PayMaya, BPI, BDO, and Metrobank; providing access to rh360 games including live casino, slots, bingo, sports betting, and sabong; and delivering customer support in English.
• Regulatory Compliance: Meeting rh360's obligations under PAGCOR regulations, the Philippine AML Act, and the Data Privacy Act of 2012. This includes filing suspicious transaction reports with the Anti-Money Laundering Council (AMLC) where required.
• Fraud Prevention and Security: Detecting, investigating, and preventing fraudulent activity, money laundering, collusion, multi-accounting, underage access, and other prohibited conduct as defined in the rh360 Terms and Conditions.
• Responsible Gaming: Monitoring gameplay for signs of problem gambling, enforcing self-exclusion requests, applying deposit limits, and referring at-risk players to appropriate support resources including PAGCOR's responsible gaming helpline.
• Platform Improvement: Analysing aggregated, anonymised gameplay and behavioural data to improve rh360's game offerings, platform performance, and user experience for Filipino players.
• Marketing Communications: Sending you promotional offers, bonus notifications, and platform updates by email or SMS — but only where you have given explicit consent to receive such communications. You may withdraw this consent at any time by contacting support.
• Legal Claims: Establishing, exercising, or defending rh360's legal rights in the event of disputes, regulatory proceedings, or litigation.

Under the Philippine Data Privacy Act of 2012, rh360 is required to have a lawful basis for every processing activity involving your personal data. The legal bases rh360 relies upon are:

• Contractual Necessity: Processing that is necessary to perform the contract between you and rh360 — i.e., to provide you with access to the rh360 platform, process your transactions, and manage your account. Without this processing, rh360 cannot deliver its services to you.
• Legal Obligation: Processing that is required to comply with rh360's legal obligations under Philippine law, including PAGCOR licensing conditions, AML reporting requirements, and NPC data protection obligations.
• Legitimate Interests: Processing conducted for rh360's legitimate business interests, such as fraud prevention, platform security, and improving the rh360 experience for Filipino players — where these interests are not overridden by your own privacy rights.
• Consent: Processing that is based on your freely given, specific, informed, and unambiguous consent — primarily for direct marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

rh360 does not sell your personal data to third parties. rh360 does not share your data with third parties for their own independent marketing purposes. However, rh360 may share your personal data with the following categories of recipients where necessary and lawful:

• PAGCOR: As rh360's gaming regulator, PAGCOR has supervisory access to player account data, transaction records, and gameplay histories as required under our operating license and Philippine gaming law.
• Anti-Money Laundering Council (AMLC): rh360 is required by the Philippine AML Act (RA 9160 as amended) to report covered and suspicious transactions to the AMLC. This reporting may include personal and financial data relating to your rh360 account.
• National Privacy Commission (NPC): In the event of a personal data breach or as required by NPC orders and regulations, rh360 will disclose relevant information to the NPC in accordance with RA 10173.
• Payment Processors: rh360 shares necessary financial data with GCash, PayMaya, BPI, BDO, and Metrobank to process your deposits and withdrawals. Each of these providers operates under its own privacy policy and Philippine banking/e-money regulations.
• KYC and Identity Verification Providers: rh360 uses third-party identity verification services to conduct KYC checks. These providers process your identity documents and biometric data solely for verification purposes and are contractually bound to rh360's data protection standards.
• Game Providers: Some games available on rh360 are provided by third-party game studios. Gameplay data may be shared with these studios for the purpose of delivering the game and maintaining its integrity. No financial or identity data is shared with game studios.
• IT and Cloud Infrastructure Providers: rh360's platform is hosted on secure cloud infrastructure. Providers of hosting and IT services may have incidental access to personal data as part of their technical support role and are bound by strict data processing agreements.
• Law Enforcement and Courts: rh360 will disclose personal data to Philippine law enforcement agencies, courts, or other competent authorities where required by a valid legal order, warrant, or subpoena.

rh360 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, and to comply with applicable legal, regulatory, and audit requirements. The following retention periods apply:

• Account Data: Retained for the duration of your active rh360 account plus five (5) years following account closure, in accordance with PAGCOR record-keeping requirements.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, as required by Philippine AML regulations and PAGCOR licensing conditions.
• KYC Documents: Retained for five (5) years following account closure or the completion of the relevant transaction, whichever is later.
• Gameplay Records: Retained for five (5) years from the date of each game session, to support regulatory audits and dispute resolution.
• Support Communications: Retained for two (2) years from the date of each support interaction.
• Marketing Consent Records: Retained for the duration of your marketing consent plus three (3) years, to provide a record of consent in the event of a regulatory inquiry.

After the applicable retention period has elapsed, rh360 will securely delete or anonymise your personal data so that it can no longer be associated with you. Where data is anonymised rather than deleted, the anonymised data may be retained indefinitely for statistical and analytical purposes.

rh360 takes the security of your personal data seriously. We implement a comprehensive set of technical and organisational security measures designed to protect your data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• Encryption: All data transmitted between your device and the rh360 platform is protected by TLS encryption. Sensitive data stored at rest — including financial records and KYC documents — is encrypted using industry-standard encryption protocols.
• Access Controls: Access to personal data within rh360's systems is restricted on a strict need-to-know basis. Staff members are granted access only to the data required to perform their specific job functions. All access is logged and audited.
• Two-Factor Authentication: rh360 offers two-factor authentication (2FA) for player accounts to provide an additional layer of security against unauthorised login attempts.
• Regular Security Audits: rh360's platform and data security practices are subject to regular internal reviews and periodic independent security audits to identify and remediate vulnerabilities.
• Staff Training: All rh360 staff who handle personal data receive regular training on data protection obligations under Philippine law and rh360's internal data handling procedures.
• Data Breach Response: rh360 maintains a documented personal data breach response procedure. In the event of a breach that poses a risk to your rights and freedoms, rh360 will notify the NPC within 72 hours and will notify affected players without undue delay, in accordance with RA 10173.

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by rh360. To exercise any of these rights, contact our Data Protection Officer at the details in Section 13. rh360 will respond to all data rights requests within 15 business days.

rh360 uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device when you visit rh360.bet. Cookies allow rh360 to recognise your device, remember your session preferences, and analyse how players use the platform.

• Essential Cookies: Strictly necessary for the rh360 platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cookies cannot be disabled without impairing platform functionality.
• Functional Cookies: Remember your preferences such as language settings, preferred game lobby layout, and responsible gaming tool configurations. These improve your rh360 experience but are not essential to core functionality.
• Analytics Cookies: Allow rh360 to collect anonymised data about how Filipino players navigate and use the platform, which pages are most visited, and where technical errors occur. This data is used to improve rh360's services. Analytics cookies do not identify you personally.
• Marketing Cookies: Used only where you have given explicit consent. Marketing cookies allow rh360 to personalise promotional content and measure the effectiveness of rh360 marketing campaigns. You can withdraw consent at any time via your account settings or by contacting support.

You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling essential cookies will affect the functionality of the rh360 platform and may prevent you from accessing certain features.

All rh360 accounts are subject to mandatory KYC identity verification before financial transactions are permitted. This process is specifically designed to confirm that every rh360 account holder meets the 21-year minimum age requirement. Government-issued identification including date of birth is a required component of the KYC process.

If rh360 discovers — through KYC verification, gameplay monitoring, or any other means — that a player is under 21 years of age, rh360 will immediately suspend the account, freeze any balance held therein, and initiate the account closure process. Any winnings or bonuses credited to an underage account will be voided. rh360 will report instances of suspected underage access to PAGCOR as required under our operating license.

Parents and guardians who believe a minor may have accessed the rh360 platform using falsified identification are encouraged to contact rh360 support at [email protected] immediately. rh360 will investigate all such reports on a priority basis.

rh360 reserves the right to update or amend this Privacy Policy at any time. Changes may be made to reflect updates to Philippine data protection law, new NPC guidelines, changes to rh360's data processing activities, or for other legitimate operational reasons.

Where material changes are made to this Policy, rh360 will notify registered players by email to the address on file and will publish a prominent notice on the rh360 platform. The updated Policy will take effect on the date stated in the notification. Your continued use of the rh360 platform after the effective date of any update constitutes your acceptance of the revised Privacy Policy.

rh360 recommends that players review this Privacy Policy periodically to stay informed about how their personal data is being protected. The "Last Updated" date at the top of this page reflects the most recent revision.

If you have any questions, concerns, or requests relating to this Privacy Policy or rh360's handling of your personal data, you may contact our Data Protection Officer (DPO) through the following channel:

If you are not satisfied with rh360's response to your data privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines, which can be reached through the NPC's official government channels.