Responsible Gaming
at rh360
At rh360, we believe gaming should always be a source of entertainment — never a cause for harm. Our responsible gaming program is built specifically for Filipino players, fully aligned with PAGCOR regulations and Republic Act No. 9487. We provide the tools, information, and support you need to stay in control.
Minimum Age Requirement
Casino-style gaming in the Philippines is strictly for adults aged 21 and over. No exceptions.
Gaming Should Be Fun — Not a Problem
rh360 is more than just a PAGCOR-licensed gaming platform for Filipino players — we are a platform that genuinely cares about the wellbeing of every player in our community. Whether you're enjoying slots in Makati, betting on the PBA from Cebu, or playing live baccarat from Davao, we want your rh360 experience to remain positive, controlled, and within your personal limits.
Responsible gaming at rh360 is not an afterthought — it is built into the foundation of how the platform operates. From mandatory age verification before account activation, to real-time deposit limit controls and permanent self-exclusion options, every rh360 player has access to a full suite of protective tools designed to keep gaming healthy and enjoyable.
We also recognize that problem gambling affects not just the individual player but families and communities across the Philippines. That is why rh360 actively cooperates with PAGCOR's national responsible gaming programs and encourages players who feel their gambling has become problematic to reach out — to us, to PAGCOR, or to a trusted support resource — without hesitation.
PAGCOR's Responsible Gaming Framework
As a PAGCOR-regulated online gaming platform, rh360 adheres to the Philippine Amusement and Gaming Corporation's official Responsible Gaming (RG) framework. PAGCOR's RG program is designed to protect Filipino players from the harms associated with excessive gambling while preserving gaming as a legitimate form of entertainment.
rh360 is required under our PAGCOR license to implement and maintain responsible gaming measures including age verification, self-exclusion facilities, player protection tools, and staff training on problem gambling identification. These are not optional features — they are non-negotiable conditions of our operating license.
PAGCOR operates a dedicated Responsible Gaming helpline for Filipino players who need support. If you feel your gambling behaviour has become difficult to control, we encourage you to contact PAGCOR's responsible gaming program through their official government channels. rh360 fully supports and cooperates with PAGCOR's responsible gaming intervention processes.
rh360 Player Protection Tools
Every rh360 account comes equipped with a set of responsible gaming tools you can activate immediately — no paperwork, no waiting period.
Deposit Limits
Set a daily, weekly, or monthly deposit cap on your rh360 account. Once the limit is reached, no further deposits are accepted until the period resets. Limits can be lowered immediately but increases take 24 hours to activate — giving you time to reconsider.
Session Time Limits
Set a maximum session duration for your gaming sessions. When the time limit is reached, rh360 will display a notification and give you the option to end the session. This tool is especially useful for players who lose track of time during live casino and slot sessions.
Reality Check Reminders
Enable periodic on-screen reminders that display how long you have been playing and how much you have wagered during the current session. Reality checks help Filipino players maintain perspective during extended gaming sessions and make informed decisions about whether to continue.
Cooling-Off Period
Take a temporary break from rh360 by activating a cooling-off period of 24 hours, 7 days, or 30 days. During this period, your account will be suspended and you will not be able to log in, deposit, or play. Marketing communications will also be paused for the duration.
Self-Exclusion
Request permanent or long-term self-exclusion from rh360 at any time. Self-exclusion closes your rh360 account and prevents re-registration for the duration chosen (minimum 6 months, up to permanent). rh360 will report self-excluded players to PAGCOR's national exclusion register where applicable.
Account Activity Review
Every rh360 player can access a full history of their deposits, withdrawals, gameplay sessions, and wagering activity from within their account dashboard. Reviewing your gaming history regularly is an important responsible gaming habit that helps you stay aware of your spending patterns.
How to Activate Your Tools
Accessing rh360's responsible gaming tools is straightforward. You do not need to speak to an agent for most features — they are self-service and available 24/7 within your account settings. Here is how to get started:
Log In to Your rh360 Account
Access your rh360 account from rh360.bet using your registered email and password. All responsible gaming tools are located under the Account Settings section of your dashboard.
Navigate to Responsible Gaming Settings
In your account dashboard, select "Responsible Gaming" from the settings menu. You will see all available tools — deposit limits, session timers, reality checks, cooling-off, and self-exclusion.
Activate Your Chosen Tool
Select the tool you want to activate, enter your preferred settings (e.g., daily deposit limit amount, session duration), and confirm. Most tools take effect immediately. Changes that increase limits require a 24-hour review period.
Contact Support for Self-Exclusion
For self-exclusion requests, contact rh360's 24/7 support team at [email protected]. A Filipino agent will process your request and confirm account closure within one business hour. Self-exclusion cannot be reversed during the exclusion period.
Problem Gambling Self-Assessment
Problem gambling can develop gradually and is not always easy to recognise in yourself. If you answer "yes" to two or more of the questions below, we strongly encourage you to use rh360's self-exclusion tool and to seek support from PAGCOR's responsible gaming helpline.
Do you find yourself spending more money on gambling than you originally planned, or more than you can comfortably afford?
Have you tried to cut back or stop gambling but found it difficult or impossible to follow through?
Do you gamble to escape stress, boredom, anxiety, or personal problems — rather than purely for entertainment?
Have you borrowed money, sold personal belongings, or used household funds (bayad-bahay, allowance) to finance gambling?
Has your gambling caused conflict with family members, your partner, or affected your relationships with friends or colleagues?
Do you feel restless, irritable, or anxious when you are not gambling, or when you try to reduce the amount you gamble?
Have you ever chased losses — continued gambling after a losing session in an attempt to win back money you have already lost?
Have gambling losses affected your ability to meet daily financial obligations such as rent, utilities, food, or tuition fees?
Healthy Gaming vs. Problem Gambling
Understanding the difference between healthy recreational gaming and problematic gambling is the first step toward staying in control on rh360.
Healthy Gaming Habits
- You play within a pre-set budget you can afford to lose
- Gaming is one of many entertainment activities in your life
- You can stop playing whenever you choose without distress
- Losses are accepted as the cost of entertainment, not chased
- Gambling does not affect your work, studies, or family responsibilities
- You play sober and in a clear state of mind
- You use rh360 for fun and occasional excitement — nothing more
Warning Signs to Watch For
- Spending beyond your budget or borrowing to gamble
- Gambling feels compulsive or difficult to stop
- Chasing losses with bigger bets to "break even"
- Hiding gambling activity from family or friends
- Neglecting work, school, or family responsibilities to gamble
- Gambling to cope with stress, loneliness, or negative emotions
- Feeling anxious or irritable when not gambling
Strict 21+ Policy
Under Philippine law and rh360's PAGCOR operating license, participation in casino-style gaming is strictly limited to individuals who are at least 21 years of age. This is not a guideline — it is a legal requirement that rh360 enforces without exception.
Every rh360 player account must complete a full Know Your Customer (KYC) identity verification process before financial transactions are permitted. KYC requires submission of a valid Philippine government-issued ID — such as a PhilSys National ID, UMID, driver's license, or passport — that clearly shows the player's full name and date of birth.
Any account found to belong to a player under 21 years of age will be immediately suspended. The account balance will be frozen pending investigation, and any winnings credited to an underage account will be voided in full. rh360 is required under our PAGCOR license to report underage access incidents to the regulator.
Accepted Philippine Government IDs
For rh360 KYC age verification
- PhilSys National ID (national ID card)
- Philippine Passport
- LTO Driver's License
- SSS / GSIS ID
- UMID (Unified Multi-Purpose ID)
- PRC Professional ID
- Voter's ID
ID documents must be valid, unexpired, clearly legible, and show your full legal name and date of birth. rh360 may request additional supporting documents if the primary ID does not conclusively confirm age eligibility.
Enjoy the Game. Stay in Control.
rh360 is proud to be a PAGCOR-regulated platform that puts player safety first. If you are ready to enjoy live casino, slots, bingo, Teen Patti, and more in a safe, responsible environment built for Filipino players — rh360 is your home. Remember: 21+, play within your means, and use our tools whenever you need them.